Shipping policy

Good Maison ships worldwide. 

1) Delivery times

Every order is tracked. The times below are from the moment you order to the moment it arrives.

A few things worth knowing

  • Weekends and holidays. Orders placed on a weekend or public holiday start the following business day.
  • Order verification. Occasionally an order is flagged for verification before it ships. If yours is, we'll email you with a short confirmation step, and the delivery window begins once it's confirmed.
  • Local calendars. Delivery times follow the public holidays and festive periods of your country and ours. Peak campaign days can add a little time.
  • Pre-orders. Orders containing a pre-order item ship together once every item is ready.
  • Duties and taxes. Import duties and taxes are yours to settle. Please note that we will not bear the return shipment costs, postal fees, handling fees, customs duties and taxes incurred should the recipient reject a parcel due to import duties or taxes. If a parcel is refused over unpaid duties, we can't cover the return shipping, handling, or the duties themselves.  

Arrival times by destination

  • Australia — 8–11 business days. Free from A$150.
  • Canada — 10–14 business days.
  • EU countries — 10–14 business days.
  • Hong Kong — 7–11 business days. Free from HK$480.
  • Malaysia, Philippines — 7–9 business days.
  • New Zealand — 8–11 business days.
  • Singapore — 3–7 business days. Free from SG$80.
  • United Kingdom — 10–14 business days.
  • United States — 7–12 business days.
  • All other destinations — 7–28 business days.

Shipping rates appear at checkout once you enter your address. Free shipping thresholds are set in local currency.



2) Order changes and cancellations

Changes and cancellations can only be accommodated if requested within 2 hours of placing your order, and only if the order has not yet entered fulfilment. Beyond that window, your order has usually been approved and released to our warehouse for picking, and we're unable to guarantee any amendment — including edits to items, changes to your shipping address, or cancellation. Please note that an order still showing as unfulfilled may already be in the picking process at our warehouse.

  • What counts as a change. Edits to items, changes to your shipping address, and cancellation requests all fall under this.
  • If we can't reach it in time. Your order will ship as placed. Wait for it to arrive, then follow our return process.
  • Incorrect addresses. If an address was entered incorrectly and we weren't contacted in time, we can't guarantee correction or successful delivery.