Shipping policy

Good Maison ships worldwide. Every order is tracked, and most markets have a free shipping threshold.

 

1) Packing and fulfillment

Successfully placed orders are packed and fulfilled within 2 business days for collection & shipment.

Occasionally an order is flagged for verification before it ships. If yours is, we'll email you with a short confirmation step. Your order is held until it's confirmed, and the fulfilment window begins from that point. 

Orders placed on Fridays, eve of public holidays, holidays or on weekends will be shipped out on the following business day.

 

2) Shipping times and charges

Free shipping thresholds apply per market, in local currency. Rates are shown at checkout once you enter your address.

Delivery times follow the public holidays and festive periods of your country and ours. Pre-order items will not be shipped separately, and peak campaign days can add a little time.

Import duties and taxes are yours to settle. Please note that we will not bear the return shipment costs, postal fees, handling fees, customs duties and taxes incurred should the recipient reject a parcel due to import duties or taxes. If a parcel is refused over unpaid duties, we can't cover the return shipping, handling, or the duties themselves.

 

3) Order changes/cancellations

Once order processing has started, we’re unable to guarantee any changes or cancellations. This includes edits to items, shipping address, or cancellation requests.

If your request cannot be made in time, you’ll need to wait for the shipment to arrive and then follow our return process.

Please note: If an incorrect shipping address was entered and we were not contacted in time, we cannot guarantee correction or successful delivery.