Refund policy
Returns & Refunds
We’re committed to making good home products accessible to all — and we want you to feel confident shopping with us.
If your item isn’t working out, we’ve got you covered — with just a few simple conditions to keep things fair for everyone.
🕒 Return Requests Must Be Made Within 3 Days
To be eligible for a return or refund, you must notify us via email within 3 days of your delivery date.
Once approved, your return must reach us within 30 days from the date of our approval email. Late returns beyond this timeline will not be processed.
🚫 What Can & Can’t Be Returned
- Only regular-priced items purchased directly from our website are eligible.
- Returns are not accepted for: sale, discounted or promotional items, gift cards. Unless the item is confirmed to be defective upon receipt (see Defective Goods below).
🛠️ What is considered a defect? (for full details, read our Terms Of Service)
Every Good Maison batch is quality-checked by our team and an independent third-party inspection partner before it ships to us. Because our products are pressed, polished, and finished in real production, no two pieces are ever completely identical. Tiny marks, specks, or slight variations in finish are a normal part of that process, and they don't affect how your product performs.
We'll replace or refund your product if it has:
- A manufacturing fault that affects how it works (e.g. a lid that won't seal, a broken clasp)
- Significant damage on arrival, such as cracks, dents, or deformation
- A flaw that makes it noticeably different from what we advertised
Things we consider normal, not defects:
- Small cosmetic marks, like a tiny dot, speck, or light scuff, that aren't noticeable from arm's length in normal lighting
- Slight variations in colour, texture, or finish between pieces
- Wear or damage from use, washing, or storage outside our care instructions
- Packaging marks that don't affect the product inside
All defect claims must be submitted with supporting photos and videos are subject to review by Good Maison. Our determination will be final.
📦 Return Eligibility Checklist
To qualify for a return:
- Items must be unwashed, unused, and in their original packaging
- You must include a valid Order Reference number (e.g. #GM12345)
- Returns must be sent via trackable shipping
- You must have a customer account with us
- Each item may only be returned once
Returns may be redeemed for store credit or a refund once approved and returned successfully:
- If you choose store credits, you will receive the full value of your return, valid for 1 year from the date of issue.
- If you choose to receive your money back to your original payment method, a $15-$50 restocking fee (based on order size) will be deducted from the refund amount.
ℹ️ Important to Know
- All return shipping fees, customs duties, and taxes are to be covered by the customer.
- Untraceable returns will not be reimbursed.
- If your return brings your order below the free shipping threshold, the original shipping cost will be deducted from the refund amount.
- We reserve the right to deduct an additional $10 handling fee for returns that require exceptional admin time — e.g., incomplete return info or extensive back-and-forth.
🔁 Exchanges
We do not offer direct exchanges. If you’d like a different item, you may return the original (if eligible) for store credit and place a new order.
All return and exchange decisions by Good Maison are final.
Still unsure? Just reach out to us at hello@goodmaison.com — we’re always happy to help ☺️