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FAQs

We believe the home is the foundation of daily life and the kitchen is at the heart of it all.

Our intention is to make the ideal cooking experience possible — one that is easy, enjoyable and done in style.

Read our full story here →

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email. You will be able to link to track your order status in the link provided.

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping", "fulfilled" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to us via email.

We guarantee any of our product made by us and sold through our online store to be free of defect.

Should you have any doubts about your order, please refer to our no question asked return policy. More details are in the section below.

You can purchase on our website using a debit or credit card.

You can chose these payment methods at checkout.

Unfortunately, we do not currently offer that option at the moment.

Successfully placed orders are shipped out within 1-2 business days.

Orders placed on Fridays, holidays or on weekends will be shipped the following business day.

Depending on the shipping method you choose, your order will be with you in 1-2 days (Expedited Shipping) or 3-5days (Standard shipping).

All orders are sent via tracked shipping.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email. You will be able to link to track your order status in the link provided.

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date.

*Please note that there will be a re-delivery fee of $10 upon 3 unsuccessful attempts

Not quite right?

We get it. Simply fill up the return form, drop us an email, and mail the item back to us within 30 days - no questions asked.

Returns

We accept returns on products for store credits within 30 days of delivery. To initiate a return, download our Returns Form here.

Exchanges

The best way to exchange your order is to return the order that you already purchased for store credits, which you can use to purchase your new item.

Condition of item(s)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Exclusions

We cannot accept returns or exchanges on sale items or gift cards. Unfortunately, we are unable to accept the returns of any washed or used products. Once an return/exchange for an online order has been made, it cannot be further be returned for store credit.

 

Read our Returns & Exchanges policy here →

Yes! While we do not charge a fee for returns, kindly note that all postal fees, customs duties and taxes for returns are to be borne by you.

Your returns will be processed within 1-3 business days, once we have received your parcel.

You will be notified via email accordingly.

Store credit will be given you to within 14 days of a successful return.