Privacy policy
At Good Maison, we recognise the importance of your privacy. Hence, we believe in being transparent about how we collect and use your personal data and information.
This Privacy Policy informs you of how goodmaison.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. This covers our interactions with you through all forms of communication technology (e.g., social media, messaging and voice-over-IP platforms and services, emails, chatbots, etc.) and in person.
We have adopted reasonable measures to protect your personal data. We collect only the minimum amount of information necessary. These include and does not limit to: (a) provide our products to our customers (b) to respond to individual requests and inquiries concerning our products, warranties, orders, (c) available job openings posted on our Sites, or (d) any of our sponsorship and affiliate programs, and (e) to conduct business with our potential and current suppliers of goods and services.
You have choices and rights over the personal data that you share with us. However, if you do limit the sharing of your information with us, there will be restrictions to the services available to you as well as our ability to communicate and interact with you, including our ability to sell or deliver the products that you have ordered from us.
We never sell or rent any of your personal data to anyone, nor do we disclose your personal data to third parties for their direct marketing purposes.
How We Collect Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order information
- Examples of Personal Information collected: first name, last name, billing address, shipping address, payment information (not limited to credit card numbers or other payment methods), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
Site visitors information
- Examples of Personal Information collected: first name, last name, billing address, shipping address, payment information (not limited to credit card numbers or other payment methods), email address, and phone number.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
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Disclosure for a business purpose: to respond and engage with your inquiries, collect statistics to optimise the functionality of our Site, comply with regulatory requirements not limited to requests for retrieval or personal data and responding to court orders and investigations, conduct surveys and customer satisfaction ratings, understand users Site preferences and engagement
Minors
The Site is not intended for individuals under the age of 14. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
How We Share Personal Information
We never sell or rent any of your personal data to anyone. However, we may share and/or disclose your personal data in the following circumstances:
- Responding to law enforcement and for regulatory compliance. From time to time, we may be required to respond to duly authorised information requests of police and governmental authorities; comply with law, regulation, subpoena or court order; enforce and protect the rights and properties of Good Maison; and/or protect the rights or personal safety of Good Maison, our employees and third parties while on or using Good Maison property when allowed. In each of these cases, we will only disclose information to the extent required and permitted under the laws and regulations, as interpreted by the proper authorities.
- In connection with a business reorganisation. Circumstances may arise where, whether for strategic or other business reasons, Good Maison decides to sell, buy, merge or otherwise reorganise its businesses. Such a transaction may involve the disclosure of personal data to prospective or actual purchasers, or our receipt of personal data from businesses that we wish to acquire. We will seek appropriate contractual protection for personal data in these types of transactions.
- With third parties. We don’t provide your information to third parties without your permission. As a general practice, the only time we may disclose your information to third parties is in connection with marketing and promotion campaigns that we carry out jointly with our partners. For each campaign, we will obtain your explicit consent if we share your information with our partners.
How We Entrust Service Providers or Third Parties To Manage Data
In order to provide our services, we may entrust your Personal Information to be managed by the following:
- Third party service providers and suppliers. We retain suppliers and service providers to manage or support our business operations, customer relationships, provide professional services, fulfil and deliver products, assist us with marketing and sales communication initiatives and to use your personal data as described above. Those third parties may receive and process your personal data under proper instructions, as necessary to support and facilitate how we use your personal data. Our contracts with our suppliers and service providers require them to keep confidential and secure any information that they process on our behalf and to limit the use of the information they receive from us solely to carry out the contracted-for services.
- Our partners. We are a direct-to-consumer business and we try to sell directly to you through our Sites and through our flagship stores on e-commerce marketplaces. However, from time to time, we may engage distributor and reseller partners to sell our products. In this case, if you order products from us and we believe it is in your interest to have the order fulfilled by one of our partners, we will obtain your consent before disclosing your personal data to our partners to facilitate the sales, fulfilment and delivery of our products. All of our partners must enter into contracts with us that require them to keep confidential and secure the information that they receive from us and to use such information only for the purposes of providing the contracted for business operations support, unless otherwise authorised by you or applicable laws and regulations.
- Advertising Networks. We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
If you wish to learn more about the privacy policies of the third-party companies whose non-essential cookies are embedded on our Sites, as well as how to block their non-essential cookies, you may visit their privacy policy and opt-out pages by visiting the URLs listed below:
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
How You Can Manage Your Communications And Preferences
When you join our mailing list, Good Maison may provide you with information that complements our products and/or communications about our new products and offers. Our mailing list is an opt-in list and which does not require you to join our mailing list to purchase our products. Please make sure that you do not accidentally check the box to subscribe to our mailing list during the checkout process.
In the event you no longer wish to receive communications from us, you can unsubscribe from such communications by following the opt-out or unsubscribe link and/or instructions included in each e-mail subscription communication.
Please note that these options do not apply to communications relating to the administration of orders, contracts, support, product safety warnings, or other administrative and transactional notices, where the primary purpose of these communications is not promotional in nature.
Safeguarding Your Personal Data Security
We strive to safeguard the information we collect and process, by implementing reasonable and appropriate physical, technical and administrative procedures to achieve that.
However, please note that no digital transmission of data can ever be guaranteed to be 100% secure, so we encourage you to take care when disclosing your personal data online and to use readily available tools, such as Internet firewalls, secure e-mail and similar technologies, to protect yourself online.
In case of an unauthorised security intrusion that materially affects you, we will notify you as soon as possible and will, within a reasonable time, report on our response actions.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@goodmaison.com.